Shipping Policy

Shipping Policy

1. Shipping Methods: We offer Standard shipping through our local courier partner.

2. Shipping Costs: Shipping is free for all orders.

3. Shipping Times: Estimated delivery times are as follows:

• 3 days for orders inside Kerala.

• 5-7 days for orders outside Kerala.

4. Shipping Locations: We offer shipping to all locations within India.

5. Order Tracking:

• Customers can conveniently track their orders by accessing the "Track My Order" feature from their profile on our website.

• You will receive a tracking ID through SMS when your order is shipped.

6. Shipping Confirmation: You will receive a confirmation SMS when your order is dispatched.

7. Shipping Delays: We would like to inform our customers that shipping delays can occur due to factors such as holidays, extreme weather, or other unforeseen circumstances. In such cases, we will notify you via SMS.

8. International Shipping: We regret to inform you that we do not offer international shipping at this time. We deliver only within India.

9. Returns and Exchanges:

• Return for a refund is not available. However, customers have the option to exchange the product. Please note that shipping costs apply for exchanges.
• Shipping cost for exchanges:
• Rs. 60 for orders inside Kerala.
• Rs. 70 for orders outside Kerala.

10. Lost or Damaged Packages: In the unfortunate event of lost or damaged packages, we have a simple process in place to assist you:

• Customers can raise an issue by contacting us through the official email provided in our contact information.

• Alternatively, you can also reach out to us through the WhatsApp chat button available on our website.

• For damaged products, customers can exchange them according to our exchange policy.

11. Contact Information:

For any shipping-related inquiries or to report lost or damaged packages, please contact us at:

• Email: oxbostore@gmail.com

• WhatsApp: +91 6282856050

Our customer support team is here to assist you and address any concerns you may have.

12. Updates to the Shipping Policy:

We may update our shipping policy from time to time. You can stay informed about any changes by visiting the https://oxbofashion.co.in/p/shipping-policy provided on our website.