Return & Refund Policy
Return & Refund Policy
At Oxbo Fashion, we prioritize your satisfaction with our products. Please review our Return & Refund Policy to understand the options available for exchanges.
1. Returns:
a. Non-Returnable Items: Certain items, such as underwear, socks, and opened face masks, are non-returnable for hygiene and safety reasons.
b. Eligibility for Returns: To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging.
c. Timeframe for Returns: You have 07 days from the delivery date to initiate an exchange request.
d. Return Process:
- Contact our customer support team via email or WhatsApp to initiate the exchange process.
- Upon approval, we will provide instructions on how to return the item.
e. Return Shipping: Customers are responsible for return shipping costs, except for damaged or defective items.
2. Exchanges:
a. Product Exchange: We offer exchanges for a different size or color, subject to availability. Customers are responsible for the shipping costs for exchanges.
3. Refunds:
a. Refunds: Please note that refunds are not available. We offer exchanges only for damaged, defective, or incorrect items received.
4. Lost or Damaged Packages:
a. Lost Packages: If your package is lost in transit, promptly contact us to report the issue, and we will assist in resolving it with the courier.
b. Damaged Items: In case of receiving a damaged item, notify us immediately. We will guide you through the exchange process as per our policy.
5. Contact Information:
For inquiries regarding exchanges, damaged items, or any concerns, please reach out to us at:
- Email: oxbostore@gmail.com
- WhatsApp: +91 6282856050
6. Updates to the Return & Refund Policy:
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Kindly review this policy periodically for any changes.
By making a purchase on Oxbo Fashion, you acknowledge and agree to abide by the terms outlined in this Return & Refund Policy.